Effective Date: October 12, 2026
Last Updated: October 2026
Website: bshoplike.com
We want you to be completely satisfied with your purchase. This Return & Refund Policy (“Return Policy”) applies to all orders placed through [WEBSITE URL] and is governed by the laws of Hong Kong, including the Sale of Goods Ordinance (Cap. 26). Nothing in this Return Policy limits your statutory rights as a consumer under Hong Kong law.
1. Eligibility Window
You have 7 calendar days from the date of delivery to request a return or exchange. Requests received after this window will not be accepted, except where the item is proven to be defective (see Section 4).
2. Eligible Items (Unopened / Unused)
To be eligible for a return or exchange, your item must meet all of the following conditions:
- Unopened, unused and in the same condition that you received it.
- In its original packaging, with all seals, security stickers, labels, manuals and accessories intact.
- Accompanied by the original receipt, order confirmation email or other valid proof of purchase.
- Returned from and shipped to the original verified purchaser (aged 18+).
3. Non-Returnable Items
For reasons of hygiene, safety and product integrity, the following items are NOT eligible for return or refund unless proven to be defective on arrival:
- Opened or used vape devices, e-cigarettes, pod systems, cartridges, tanks or disposables.
- E-liquids, vape juices, pods or any sealed liquid products whose tamper-evident seal has been broken or removed.
- Consumable parts (coils, cotton wicks, drip tips, mouthpieces) that have been installed or used.
- Disposable / single-use products once the vacuum or hygienic seal is opened.
- Items marked as “Final Sale”, “Clearance” or “Non-Returnable” at the time of purchase.
- Gift cards, store credits, vouchers or digital products.
- Customised, personalised, special-order or pre-order items.
- Items returned more than 7 days after delivery, or without valid proof of purchase.
4. Defective, Damaged or Wrong Items
If your item arrives defective, damaged, leaking or not as described, or if you receive the wrong item:
- Notify us at info@bshoplike.com within 48 hours of delivery.
- Provide your order number, a clear description of the issue, and photo or video evidence showing the defect, damage or wrong product (including the outer parcel if damaged in transit).
- Do not use, dispose of or alter the item before we respond — failure to do so may affect your claim.
We will, at your choice:
- Replace the item with the same model (subject to stock availability); or
- Issue a full refund to your original payment method.
For confirmed defective, damaged or wrong items, we will cover all return shipping costs and provide a prepaid return label or arrange courier pickup where available.
5. Order Cancellation
- Orders may be cancelled free of charge before dispatch (typically within 24 hours of placement). Please email us as soon as possible at info@bshoplike.com.
- Once an order has been shipped or handed to a courier, it falls under the standard return process above and the 7-day window begins on the actual delivery date.
- Customised, special-order or pre-order items cannot be cancelled once placed.
- Refunds for cancelled orders are processed within 7–10 business days to the original payment method.
6. How to Start a Return
- Email info@bshoplike.com with the subject line “Return Request — Order #[YOUR ORDER NUMBER]”.
- Include your order number, the item(s) you wish to return, the reason for the return, and any supporting photos.
- Our support team will respond within 2 business days with a Return Authorisation (RA) number and shipping instructions.
- Do not send any item back without an RA number — unauthorised returns will not be processed.
7. Return Shipping
| Scenario | Who Pays Shipping |
|---|---|
| Defective, damaged or wrong item | We pay (prepaid label / arranged pickup) |
| Change of mind / non-defective return | Customer pays |
| Item lost or damaged during return transit without tracking | Customer bears the risk — we strongly recommend a trackable service |
We are not responsible for items lost or damaged during return transit. Please retain your courier receipt and tracking number until your refund is completed.
8. Inspection & Refund Processing
Once your return is received at our warehouse:
- We will inspect the item within 3 business days of receipt to verify it meets the eligibility conditions in Section 2.
- We will email you to confirm approval or rejection of your refund, with reasons if rejected.
- Approved refunds are processed within 7–10 business days and credited back to your original payment method.
- Original outbound shipping fees are non-refundable, except where the return is due to our error (defective, damaged, wrong item).
- Refund posting time depends on your card issuer or payment provider; we are not responsible for delays outside our control.
If your return is rejected, we will:
- Offer to ship the item back to you at your cost (default), or
- Hold the item for 30 days for collection, after which it will be disposed of or donated.
9. Exchanges
We only replace items that are defective or damaged. If you need to exchange a defective item for the same product, contact us at info@bshoplike.com. Subject to stock, we will ship a replacement at no extra cost. If the same item is out of stock, we will offer a full refund or a comparable alternative.
10. Refused / Undeliverable Parcels
Parcels refused on delivery, or returned to us as undeliverable, incorrect address or unclaimed:
- Will be refunded minus the original outbound shipping fee and any return-to-sender charges imposed by the courier.
- If you still want the item, we can reship at your cost.
- Unclaimed parcels held for more than 30 days will be disposed of.
11. Statutory Rights
This Return Policy is offered in addition to your rights under the Sale of Goods Ordinance (Cap. 26) and the Control of Exemption Clauses Ordinance (Cap. 71) of Hong Kong. If an item is defective, not as described, or not fit for purpose, you may have additional statutory remedies that are not limited by this policy.
12. Contact Us
For any return, refund or exchange request, please contact us:
Email: info@bshoplike.com
Address: Room A07, 17/F, New Trend Centre, 704 Prince Edward Road East, San Po Kong, Hong Kong
Governing Law
This Return Policy shall be governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region of the People’s Republic of China (“Hong Kong”). Any dispute arising out of or in connection with this Return Policy shall be referred to and finally resolved by arbitration administered by the Hong Kong International Arbitration Centre (“HKIAC”) in accordance with the HKIAC Administered Arbitration Rules in force when the Notice of Arbitration is submitted.